How Can We Help?
Get the support you need to succeed with our platform. From launch planning to incident response, we're here around the clock.
Get Support
Choose the best way to get help with your issue
Email Support
Get detailed help via email
Live Chat
Chat with our support team
Phone Support
Speak directly with our team
Why teams rely on us
Transparent metrics from our global support desk
Customer Satisfaction
98%
Average CSAT over the last quarter
Median First Response
3m 42s
Live chat during business hours
Tickets Resolved
12k+
Issues resolved in the past 12 months
Send Us a Message
Can't find what you're looking for? Send us a detailed message
Your support journey
Understand exactly what happens after you click submit
Intake
Submit context
Share logs, screenshots and recent changes so we can route your ticket instantly.
Triage
Priority assignment
Our on-call engineer verifies severity, reproduces the issue and syncs with specialists if needed.
Resolution
Collaborative fix
Receive guided remediation, hotfix packages or a rollback plan tailored to your environment.
Follow-up
Post-incident recap
We document root cause, share prevention steps and schedule a success session if required.
Frequently Asked Questions
Find quick answers to common questions
Knowledge Base
Browse our comprehensive documentation and guides
Getting Started
Learn the basics and get up and running quickly
API Documentation
Complete reference for our REST and GraphQL APIs
Integration Guides
Step-by-step guides for popular integrations
Troubleshooting
Common issues and their solutions
Success Programs
Tailored engagements for teams that need more than break-fix support
Premier Success
Strategic partnership for mission-critical workloads.
- Dedicated TAM with quarterly reviews
- Design and architecture deep dives
- Slack connect channel with 2h response SLA
Embedded Engineer
Hands-on experts who build alongside your team.
- Pair programming and code reviews
- Integration and migration planning
- Launch readiness and performance audits
Response Time Expectations
We're committed to providing timely support
Standard Support
- • Email: Within 24 hours
- • Live Chat: Within 5 minutes
- • Phone: Immediate during business hours
- • Available: Monday - Friday, 9AM - 6PM EST
Priority Support
- • Critical Issues: Within 2 hours
- • System Outages: Within 30 minutes
- • Security Issues: Immediate response
- • Available: 24/7 for critical issues
Need real-time updates?
Track uptime, maintenance windows and past incidents on our status dashboard. Subscribe for automatic alerts delivered to your inbox or Slack workspace.